FAQ
☑️ What happens when my credit card declines?
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Your order will be on hold until valid payment details are provided. Please update your payment method information to proceed with your order.
☑️ How can I track my order?
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Typically, orders arrive within 3-5 days. You will receive an email with your tracking number once your order has been shipped.
☑️ What is the Return, Exchange, & Refund Policy for Non-Logo, Customized, or Personalized Products?
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-Returns: Accepted within 30 days of delivery for unused items in original condition and packaging. Proof of purchase required.
- Exchanges: Available within 30 days, subject to product availability. Items must be unused and in original condition.
- Refunds: Processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable unless it’s our error.
-Non-Returnable: Final sale items, customized, and personalized products
-Damaged Items: Report within 48 hours for assistance.
☑️ Can I preview my Personalized items?
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No, but the sample with the name Monique gives you a perfect preview of how your name will appear on the product--Exciting, Right?
☑️ Are you shipping outside the U.S.?
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No.
☑️ What is the Return Policy for Customized and Personalized Products?
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Typically, these items are Non-Refundable as they are made to order. However, if the product is defective, damaged, or incorrect due to Pre Rn Check Off’s error, we may offer a replacement or refund.
Final sale items and gift cards are not eligible for refunds.
For questions or assistance, contact support@pre-rncheckoff.com
☑️ Do you offer Digital Gift Cards?
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Yes! buy a Digital Gift Card! it's emailed with a code and instructions, usable only in our Pre-RN Check Off Store.
MOBILE APP QUESTIONS
☑️ What is the Pre-RN Check Off App about?
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Check out the video on our store homepage for a Sneak Peek, or dive into the "About Us" section after downloading the app. It's time to level up!
☑️ Can I download the mobile app from Apple or Google play store?
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Absolutely! Get the App now on the Apple App Store or Google Play Store!
☑️ Is there a fee to Download the app?
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"Download for FREE. We have a 3-day trial. After that, it's just $4.99/month or grab a yearly subscription for only $49.99!"
☑️ Can I use ChatGPT Turbo 3.5 outside of nursing or healthcare?
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No, it's specifically designed for Nursing, Healthcare, and Science-related information within the app.
☑️ Why don't Android phones have ChatGPT?
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Android users, rejoyce! ChatGPT is coming to your phones by the end of the year! Get ready for the fun!
☑️ How can I get in touch with Pre-RN Check Off for more questions?
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If you have any further questions, feel free to reach out to us at support@pre-rncheckoff.com